Interactive Tests Optical Drive Test. If the problem does not recur, return the DIMM to its place, remove the other one, and run the test again. If the TrackPoint is disabled, select Automatic to enable it. After you use the TrackPoint, the pointer may drift on the screen for a short time. This drift can occur when a slight, steady pressure is applied to the TrackPoint pointer.
This symptom is not a hardware problem. If the pointer stops after a short time, no service action is necessary. If enabling the TrackPoint does not correct the problem, continue with the following: Interactive Tests Mouse. If the Touch Pad is disabled, select Automatic to enable it. If enabling the Touch Pad does not correct the problem, continue with the following: Interactive Tests Mouse. System supporting the Lenovo diagnostics programs The section provides information about ThinkPad computers that support the Lenovo diagnostics programs.
It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Note: The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. For additional information about this program, see the help information system.
Quick test programs Lenovo Hard Drive Quick Test and Lenovo Memory Quick Test are two quick test programs that enable you to troubleshoot and resolve computer internal storage and memory problems. Notes: If the computer you are servicing is not installed with the Lenovo Solution Center program, you can download the quick test programs from the Lenovo Support Web site. To run a quick test using the downloaded program, do the following: 1.
When the User Account Control window opens, click Yes. Select the device class to be tested. Select the devices to be tested. Select the tests to be performed. Follow the instructions on the screen to start the test. When a problem is detected, information messages will be displayed.
Refer to the messages to troubleshoot the problem. It enables you to test memory and internal storage problems, view system information, and check and recover bad sectors on internal storage devices.
To run the UEFI diagnostic program, do the following: 1. If the computer cannot be turned on, go to Power system checkout on page 36, and check the power sources.
If an error code is displayed, go to Symptom-to-FRU index on page 43 for error code descriptions and troubleshooting hints. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key. Press the Tab key to switch to the Application Menu window.
Use the arrow keys to select Lenovo Diagnostics and then press Enter. The main screen of the UEFI diagnostic program is displayed. Follow the instructions on the screen to use the diagnostic program.
Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices. To use the bootable diagnostic programs, you can create a bootable diagnostic medium on a USB device or CD. To create a bootable diagnostic medium, do the following: 1.
Click Lenovo Bootable Diagnostics. To use the diagnostic medium you have created, do one of the following:. If you have created the bootable diagnostic medium on a USB device, do the following: 1. Attach the USB device to the computer. The diagnostic program will be launched automatically. If you have created the bootable diagnostic medium on a CD, do the following: 1.
Insert the CD into the optical drive. Restart the computer. Power system checkout To verify a symptom, do the following: 1. Remove the battery pack. Connect the ac adapter. Check that power is supplied when you turn on the computer. Disconnect the ac adapter and install the charged battery pack. Check that the battery pack supplies power when you turn on the computer. If you suspect a power problem, see the appropriate one of the following power supply checkouts: Checking the AC adapter on page 36 Checking operational charging on page 37 Checking the battery pack on page 37 Checking the backup battery on page If the power problem occurs only when the docking station or the port replicator is used, replace the docking station or the port replicator.
If the power-on indicator does not turn on, check the power cord of the AC adapter for correct continuity and installation.
If the computer does not charge during operation, go to Checking operational charging on page To check the AC adapter, do the following: 1. Unplug the AC adapter cable from the computer. Note: Output voltage across pin 2 of the ac power adapter might differ from the one you are servicing.
If the voltage is not correct, replace the AC adapter. If the voltage is acceptable, do the following: Replace the system board. Note: Noise from the AC adapter does not always indicate a defect.
Perform operational charging. If the battery status indicator or icon does not turn on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon still does not turn on, replace the battery pack. If the charge indicator still does not turn on, replace the system board. Then reinstall the battery pack. If it is still not charged, go to the next section.
This protects the battery pack from being overcharged or from having a shortened life. To check your battery, move your cursor to the Power Manager Battery Gauge icon in the icon tray of the Windows taskbar and wait for a moment but do not click , and the percentage of battery power remaining is displayed.
To get detailed information about the battery, double-click the Power Manager Battery Gauge icon. Note: If the battery pack becomes hot, it may not be able to charge. Remove it from the computer and leave it at room temperature for a while. After it cools down, reinstall and recharge it. To check the battery pack, do the following: 1. See the following figure:. Note: Recharging will take at least 3 hours, even if the indicator does not turn on.
The resistance must be 4 to 30 K. If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board. Checking the backup battery Do the following: 1. Power off the computer, and unplug the ac adapter from it. Turn the computer upside down. Remove the battery pack see Battery pack on page Remove the backup battery see Backup battery on page Measure the voltage of the backup battery.
See the following figure. If the voltage is correct, replace the system board. If the voltage is not correct, replace the backup battery. If the backup battery discharges quickly after replacement, replace the system board. Chapter 4. Restoring the factory contents by using Recovery Disc Set When the hard disk drive HDD or solid-state drive SSD is replaced because of a failure, no product recovery program is on the new drive. In this case, you must use the Recovery Disc Set for the computer.
Order the Recovery Disc Set and the drive at the same time so that you can recover the new drive with the pre-installed software when they arrive. For information on which discs to order, see Recovery discs on page The recovery disc set consists of the user instructions and the following set of DVDs to restore the computer to the original factory configuration.
Operating System Recovery Disc one disc. This disc restores the Microsoft Windows operating system. Use this disc to start the recovery process.
This disc contains additional content, such as updates to the software that was preinstalled on the computer. Not all recovery disc sets come with a Supplemental Recovery Disc. Notes: You must have a DVD drive to use the recovery discs. During the recovery process, all data on the drive will be deleted.
If possible, copy any important data or personal files that you want to keep onto removable media or a network drive before you start the recovery process. To restore the computer to the original factory configuration using the recovery disc set, do the following: Note: Recovery can take one to two hours to complete. The length of time depends on the method you use. If you use recovery discs, the recovery process will take about two hours.
Press and hold down the F1 key, and then turn on the computer. When the logo screen is displayed or if you hear repeating beeps, release the F1 key. The Setup Utility program opens. Use the arrow keys to select Startup Boot. Press F10 to save the Setup Utility configuration changes. Follow the instructions on the screen to begin the recovery process. Select your language and click Next. Read the license.
If you agree with the terms and conditions, select I accept these terms and conditions and then click Next. If you do not agree with the terms and conditions, follow the instructions on the screen. Click Yes in the displayed window to begin the operating system recovery process.
Insert the Applications and Drivers Recovery Disc when prompted and then click OK to begin the applications and drivers recovery process. If you have a Supplemental Recovery Disc, insert it when prompted and click Yes. If you do not have a Supplemental Recovery Disc, click No. When all of the data has been copied from the last disc in the set and has been processed, remove the disc and restart the computer.
Note: The rest of the recovery process is fully automated and no action is required by you. The computer will restart into the Microsoft Windows desktop several times and you might experience periods when no activity is apparent on the screen for several minutes at a time.
This is normal. When the recovery process is complete, the Set Up Windows screen is displayed. Follow the instructions on the screen to complete the Windows setup. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the Setup Utility program and then press F9 to restore the default settings. Press F10 to save and exit the Setup Utility. Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.
If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is turned on. The computer does not start until the password is entered. Note: If only an SVP is installed, the password prompt does not appear when the operating system is booted.
Power-on password A power-on password POP protects the system from being powered on by an unauthorized person. The password must be entered before an operating system can be booted. For how to remove the POP, see How to remove the power-on password on page The system administrator then provides the user HDP to the system user.
If it has, it can be used for access to the hard disk drive. The hard disk drive can be replaced for a scheduled fee. For how to remove the POP, see How to remove the hard-disk password on page Attention: If the SVP has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password.
The system board must be replaced for a scheduled fee. For how to remove the battery pack, see Battery pack on page Remove the backup battery. For how to remove the backup battery, see Backup battery on page Connect the ac power adapter. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt will not be displayed. The power-on password has been removed. Reinstall the backup battery and the battery pack. B If an SVP has been set and is known by the service technician: 1.
When the ThinkPad logo is displayed, immediately press F1. Type the supervisor password to enter the ThinkPad Setup program. Select Security. Select Password.
Select Power-On Password. Type the current supervisor password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. In the Changes have been saved window, press Enter. Press F10 to save changes and exit the ThinkPad Setup program. How to remove the hard-disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive.
For the other models, enter the master HDP. If Using Passphrase item is displayed in the menu, this function is available on the ThinkPad Notebook. Select Security, using the cursor directional keys to move down the menu. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens. Select Master HDP. Press F Select Yes in the Setup Configuration window. Power management To reduce power consumption, the computer has three power management modes: screen blank, sleep standby in Windows XP , and hibernation.
Screen blank mode If the time set on the Turn off monitor timer in the operating system expires, the LCD backlight turns off. To put the computer into screen blank mode, do as follows: 1. A panel for selecting a power plan in Windows XP, power scheme appears. Select Power off display keep current power plan in Windows XP, keep current power scheme.
You can also put the computer into screen blank mode, press ThinkVantage button and use the ThinkVantage Productivity Center. To end screen blank mode and resume normal operation, press any key. Sleep standby mode When the computer enters sleep standby mode, the following events occur in addition to what occurs in screen blank mode: The LCD is powered off.
The hard disk drive is powered off. The CPU stops. In certain circumstances, the computer goes into sleep standby mode automatically: If a suspend time has been set on the timer, and the user does not do any operation with the keyboard, the TrackPoint, the hard disk, the parallel connector, or the diskette drive within that time.
If the battery indicator blinks orange, indicating that the battery power is low. Note: Even if you do not set the low-battery alarm, the charge indicator notifies you when the battery is low, and then the computer enters the power-saving mode automatically. To cause the computer to return from sleep standby mode and resume operation, do one of the following: Press the Fn key.
Open the LCD cover. Turn on the power switch. Also, in either of the following events, the computer automatically returns from sleep standby mode and resumes operation: The ring indicator RI is signaled by a serial device or a PC Card device. The time set on the resume timer elapses. Note: The computer does not accept any input immediately after it enters sleep standby mode.
Wait a few seconds before taking any action to reenter operation mode. The system is powered off. Note: If the computer enters the hibernation mode while it is docked to the docking station, do not undock it before resuming normal operation. If you do undock it and then try to resume normal operation, you will get an error message, and you will have to restart the system.
If you have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action.
Closing the lid. Pressing the power button. Also, the computer goes into hibernation mode automatically in either of the following conditions: If a hibernation time has been set on the timer, and if the user does not do any operation with the keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that time.
If the timer conditions are satisfied in suspend mode. When the power is turned on, the computer returns from hibernation mode and resumes operation. The hibernation file in the boot record on the hard disk drive is read, and system status is restored from the hard disk drive. Symptom-to-FRU index This section contains following information: Numeric error codes on page 44 Error messages on page 48 Beep symptoms on page 50 No-beep symptoms on page 50 LCD-related symptoms on page 50 Intermittent problems on page 52 Undetermined problems on page The symptom-to-FRU index in this section lists symptoms and errors and their possible causes.
The most likely cause is listed first, in boldface type. If replacing a FRU does not solve the problem, put the original part back in the computer. Do not replace a nondefective FRU. This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next. A numeric error is displayed for each error detected in POST or system operation.
In the displays, n can be any number. If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to Intermittent problems on page Note: For a device not supported by diagnostic codes in the ThinkPad Notebooks, see the manual for that device. System board. Press F9, and Enter to load the default setting. Then save the current setting by pressing F Security chip. The remote configuration for the security chip has failed.
Confirm the operation and try again. Remove all but one of them. Otherwise, press Esc to ignore the warning message. Remove one of them. Remove the Ethernet device that you installed; or press Esc to ignore the warning message. Reseat the hard disk drive. Hard disk drive. Charge the backup battery for more than 8 hours by connecting the ac adapter. Replace the backup battery. Shut down the computer and remove it from the docking station.
Remove Mini PCI network card. Set this item to Disabled. Save and exit. Boot from the Recovery CD and perform full recovery from it. If item 4 failed, replace the hard disk drive.
Power off and remove all but the reader that you set up within your main operating system. Undock docking station or port replicator if it is attached to the ThinkPad Notebook. Place the ThinkPad Notebook on a horizontal surface. Do not apply any physical shock to the computer. Inform the following information to the customer: If in the primary bay the customer is using non-Lenovo hard disk drive HDD , or an old generation HDD which is not supported by this system, with the risk in mind, the customer can still use it by pressing ESC.
If in the primary drive bay the customer is using a supported Lenovo HDD with an old firmware, the customer needs to update its firmware to the latest. Using this drive may cause compatibility issues and potential issues with data integrity, including data loss.
Inform the following information to the customer: If the customer is using a non qualified SSD which is not supported by this system, with the risk in mind, the customer can still use it by pressing ESC.
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