We recommend updating your browser to the latest version. Report a problem or make a suggestion Our self-service feedback tool makes it easy for you to report a problem you spotted, get help with an issue you're having, make suggestions for us to improve, and offer commendations for our employees.
Go to our online reporting system. Other ways to contact us By phone By mail In person. File a request or complaint ADA-related complaint or reasonable modification request You can make a request, file a complaint, and see more about the appeals process.
Make an ADA-related request. Title VI complaint Any person who believes they been discriminated against on the basis of race, color, or national origin by MTA and its agencies may file a Title VI complaint. File a Title VI complaint. Personal injury and property damage claims Personal Injury Claim Form. Property Damage Claim Form. To use this Web Part, you must use a browser that supports this element, such as Internet Explorer 7.
Stay Updated Sign up to be notified of breaking news and updates. Sign Up. Connect with the OIG. Facebook LinkedIn Twitter Instagram. Make your comment or complaint while the details are still fresh in your mind. If you have a complaint, we will do our best to resolve it. Also, provide specific details of your complaint and when and where it happened. If you are complaining about a trip, the information on your trip ticket helps us investigate. The M. Service agents there can deal with MetroCard matters and discounted fare cards.
Employees: Most importantly of all, perhaps, you can complain to the 70, drivers, station managers, track workers and other assorted employees of the M. Apparently, they have a systemic way to handle complains up the chain of command. If you want to reach the top of the chain of command yourself, you can even complain to the agency presidents and their senior staff at quarterly Meet and Greets.
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